Our Privacy Policy

Builtflat Limited (“Builtflat”, “we”, “us”) respects your privacy and is committed to handling personal information in a transparent, secure way. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have.

This policy applies to www.builtflat.co.nz.

1) Who we are and how to contact us

Organisation: Builtflat Limited

Locations: Auckland (NZ), Bay of Plenty (NZ), Sydney (AU)

Email (Privacy Officer contact): hello@builtflat.co.nz

2) What personal information we collect

We collect personal information in these categories:

A. Information you give us directly

• Contact form: full name, email, message (required); company, phone number (optional)
• Quiz / assessment: industry, business stage, team size, business problems/frustrations, timeframe, budget (and any other answers you provide)

B. Information we collect automaticallyWhen you visit our website, we (and our service providers) may collect:

• IP address, device and browser information (user agent), approximate location, and website activity (pages viewed, time on page, clicks, referring URL)
• Cookie and similar tracking identifiers

C. Payments and bookings (when enabled)In future, we may enable:

• Calendly for bookings (name, email, meeting details you submit)
• Stripe for payments (payment details are handled by Stripe; we typically receive confirmation and transaction metadata, not your full card details)

3) How we collect personal information

We collect information:

• When you submit forms (contact or quiz)
• Through cookies, pixels, tags, and analytics tools running on the site
• If/when you book via Calendly or pay via Stripe

4) Why we collect it and how we use it

We use personal information to:

• Respond to enquiries and communicate with you
• Understand your needs and prepare proposals/quotes
• Improve our website, services, and user experience
• Measure marketing effectiveness and performance (analytics and advertising attribution)
• Protect our website (security, fraud prevention, abuse monitoring)
• Comply with legal obligations

5) Cookies, analytics, and advertising pixels

We use (or may use) the following tools:

Analytics & tag management

• Google Analytics
• Google Tag Manager
• Hotjar
• Semrush

Advertising & retargeting

• Google Ads tag
• Meta Pixel
• LinkedIn Insight Tag

Infrastructure

• Cloudflare (security/performance)
• Vercel (hosting)

These tools can involve cookies/pixels and may allow third parties to collect or receive information about your device and browsing activity.

Your choices

• You can use browser controls to block or delete cookies.
• You can often opt out of personalised advertising through provider settings (e.g., Google/Meta/LinkedIn ad preferences).

6) Who we share personal information with

We do not sell your personal information.

We may share personal information with:

• Our staff and contractors who need it to do their job
• Technology providers that help run our website and operations (hosting, security, analytics, advertising, communications tooling)
• Professional advisers where needed (legal, accounting)
• Regulators or law enforcement where legally required

7) Overseas storage and disclosure

Where we use overseas providers, we take reasonable steps to ensure appropriate safeguards are in place.

8) How long we keep your information

• Enquiries and quiz submissions (if you do not become a client): up to 12 months, then we delete or anonymise where reasonable.
• If you become a client: we may retain information longer for account management, legal, and audit purposes.

9) How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes access controls, least-privilege permissions, and using reputable infrastructure providers.

10) Marketing communications (email/newsletter)

We may send you:

• Service messages (e.g., replying to an enquiry, project communications)
• Marketing messages (e.g., newsletter or updates) only when enabled and where permitted

If we send marketing emails, they will include a clear unsubscribe option, and you can opt out at any time.

11) Accessing and correcting your information

You can request access to the personal information we hold about you and request corrections if it’s wrong. Email hello@builtflat.co.nz.

12) Complaints

If you have a privacy complaint, contact us first at hello@builtflat.co.nz and we’ll try to resolve it promptly.

If you’re not satisfied, you can complain to:

• New Zealand: Office of the Privacy Commissioner 
• Australia: Office of the Australian Information Commissioner (OAIC) 

13) Privacy breaches

If a privacy breach occurs, we will assess it and take appropriate steps.

14) Changes to this policy

We may update this policy from time to time. The “Last updated” date will always show the latest version.